Terms & Conditions

General Terms and Conditions govern the use of the lingeriemerci.com website (hereinafter ‘the website’) owned by MERCI LINGERIE Ltd. MERCI LINGERIE Ltd is a public limited liability company with registered business address: Poland, Wroclaw, March. Józef Piłsudski street, 74/320, zip code 50-020, KRS 0000993949, NIP: 8971912340, REGON: 523211901. By using the services offered by the MERCI LINGERIE online store, users are consenting to be bound by the General Terms and Conditions corresponding to the version published by MERCI LINGERIE when the purchase order is placed. It is therefore advisable for customers to read these General Terms and Conditions before making a purchase.

1. SCOPE OF THE AGREEMENT

General Terms and Conditions will always be subject to the regulations in force at any given time so that if any term or condition is modified by the applicable regulations (whether that modification is temporary or permanent), the client will have the rights recognized by applicable regulations and MERCI LINGERIE will inform you of any other additional measure that may be taken in your favour.

In case of contradiction between the provisions of the applicable regulations and the provisions of these General Terms and Conditions, the provisions of the applicable regulations shall apply.

General Terms and Conditions are applicable to the online sale of all MERCI LINGERIE products to consumers. MERCI LINGERIE Ltd hereby informs you that its website is for people aged 18 and over only. MERCI LINGERIE Ltd reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

MERCI LINGERIE Ltd will send you an email to confirm receipt of your order. However, the purchase contract will not be formalised until MERCI LINGERIE Ltd sends a subsequent email confirming that the items ordered have been dispatched.

2. PRICE

Prices charged are those indicated on the website on the date of ordering, excluding any manifest errors. The pricing quoted on the site includes VAT (where applicable) at the rate in the delivery country on the day on which you place your order on the site. The prices quoted exclude shipping charges. The final price of your order will be communicated to you in your order summary before placing your order. MERCI LINGERIE Ltd reserves the right to make any changes it considers necessary at any time; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.

3. PAYMENT

Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. We accept the following payment types for online purchases: International (Visa, MasterCard, Maestro, Apple Pay, Google Pay), Poland (BLIK, Przelewy24).

4. DELIVERY

We offer free shipping on all orders over 120€ across Europe and 220€ worldwide.
Please note that order processing takes up to 3 business days, excluding payment day and weekends.
You can track your order with the tracking information provided in your shipment notification e-mail.

STANDARD DELIVERY

Poland
Orders from 50€: free delivery in 2 to 5 business days via Poczta Polska GLOBAL Expres or DHL Parcel Connect.
Orders up to 50€: cost of delivery is 3,99€. Delivery in 2 to 5 business days via Poczta Polska GLOBAL Expres or DHL Parcel Connect.

Europe
Orders from 120€: free delivery in 2 to 8 business days via Poczta Polska GLOBAL Expres or DHL Parcel Connect.
Orders up to 120€: cost of delivery is 9,99€. Delivery in 2 to 8 business days via Poczta Polska GLOBAL Expres or DHL Parcel Connect.

World
Orders from 220€: free delivery in 6 to 21 business days via Poczta Polska GLOBAL Expres.
Orders up to 220€: cost of delivery is 9,99€. Delivery in 6 to 21 business days via Poczta Polska GLOBAL Expres.

EXPRESS DELIVERY

Europe
Cost of Express delivery is 19,99€. Delivery in 1 to 3 business days via DHL Express. Processing begins that same day.

World
Cost of Express delivery is 24,99€. Delivery in 2 to 4 business days via DHL Express. Processing begins that same day.

5. EXCHANGE AND RETURN

RETURN POLICY

All products, except panties if there was no defect, may be returned within 14 days of delivery for a refund or exchange. Please, check Size Guide before purchase.
Return shipping and any reverse duties are the responsibility of the customer. Outbound shipping fees from the original order are not refundable.
Returned products must be unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
To request a return, please contact us by mail info@lingeriemerci.com indicating your order number.

EXCHANGE POLICY

If you want to exchange a product for a different size (except panties), we will send you a new item as soon as we receive your original order.
Exchange shipping and any reverse duties are the responsibility of the customer. Resending is paid separately by the customer. Outbound shipping fees from the original order are not refundable.
To request an exchange, please contact us by mail info@lingeriemerci.com indicating your order number.

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date we received your returned product. Please note that refunds can take up to 30 days to appear on your bank account due to varying processing times of financial organizations.

6. PRODUCT AVAILABILITY

If there are any issues with supply or products have gone out of stock, customers will be informed immediately and a refund will be processed for the amount pertaining to the missing items. In the event of a customer noticing certain items have not been delivered, who has not been previously informed of the situation, the customer should contact Customer Services who will make the necessary checks. MERCI LINGERIE Ltd will refund the corresponding amount without undue delay and, in all cases, this will be done within 14 working days. The refund will be made via the same payment method as used for payment. If your return is accepted, your refund will be processed and applied to the original method of payment.

7. CUSTOMER SERVICE

Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department via email info@lingeriemerci.com
The Customer Service of MERCI LINGERIE Ltd will respond to your claim as soon as possible, and within a maximum period of 14 days.

8. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS

MERCI LINGERIE Ltd reserves the right to modify these General Terms and Conditions at any time with a justified cause. No modification will affect the orders that are already in progress.

9. FORCE MAJEURE

MERCI LINGERIE Ltd compliance with all or part of its obligations will be suspended in the event of an act of God or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, an epidemic, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to MERCI LINGERIE Ltd. MERCI LINGERIE Ltd will inform the client of such a fortuitous event or force majeure within seven days after its occurrence. In the event that said suspension extends beyond a period of fifteen days, the client will then have the possibility of cancel the current order and MERCI LINGERIE Ltd will then proceed to reimburse the relevant amount under the conditions set forth in point 5 of these General Terms and Conditions or in those others that the applicable regulations could, where appropriate, establish.

10. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are subject to Polish Law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals corresponding to the user’s address.

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