Return and exchange
All products, except panties if there was no defect, may be returned within 14 days of delivery for a refund or exchange. Please, check Size Guide before purchase.
Return shipping and any reverse duties are the responsibility of the customer. Outbound shipping fees from the original order are not refundable.
Returned products must be unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
If you want to exchange a product for a different size (except panties), we will send you a new item as soon as we receive your original order.
Exchange shipping and any reverse duties are the responsibility of the customer. Resending is paid separately by the customer. Outbound shipping fees from the original order are not refundable.
How to request a Return or Exchange
To return or exchange, please contact us by mail email@example.com indicating your order number.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date we received your returned product.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 30 days to appear on your bank account due to varying processing times of financial organizations.